General Terms & Conditions

Booking Policy:

Online Booking: You can purchase our services from our sales outlets at Bangalore or Chennai, or you can book your tour/services / payment online through our website. Our website provides the facility making online booking of tours and services. After confirmation in written from us via Email or by in writing.

Booking Amount:

For the services contracted, a minimum deposit of 30% of the total cost is to be paid by you to Ravel Roads. The advance is required to hold the booking on confirmed basis.

Balance Payment:

The full balance payment is to be paid 10 days prior to the date of start of services. Any booking made within 10 working days of the date of services would be considered as a late booking and for same the full and final payment is required to be made at the time of booking itself.

Note: Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (Christ-mas, New Year) full payment is required to be made at the time of booking itself.

Payments: All payments are to be paid in behalf of Ravel Roads.

How to Pay:

Domestic Payments

1. By Cash / Cheque / Demand Draft

2. By Electronic money transfer (RTGS & NEFT)

3. By Debit Card, Credit Card, UPI, net banking.

International payments

1. By Bank transfer to our bank (Bank Details)

2. By Online Payment Gateway through Razor Pay.

3. By Debit Card, Credit Card

In case of payment through credit card, the bank charges (3% extra) – would be levied over and above the total amount.

Note:

1. All payments should be free and clear of any withholding tax and deduction.

2. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Cancellation / No show / Early Departure Policy:

In case of cancellation of tour or travel services due to any reason, you are requested Please inform us in writing or by Email. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

1.Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority.

2.Air ticket issued on special fare are non-refundable and the guest shall bear cancellation charges.

Group Tours

1. If the reservation is canceled 30 days prior to the date of arrival – 90% may be refunded (except the transaction charges)

2. If the reservation is canceled 15 days prior to the date of arrival – 50% may be refunded (except the transaction charges)

3. If the reservation is cancelled 07 days prior to the date of arrival – 25% may be refunded (except the transaction charges).

4. If the cancellation is any later than the above stated period or in case of ‘No Show’- No Refund.

5. No refund or any changes will be accepted at last minute for tour starting or after starting or middle of the tour.

Please note:

The itinerary may have changed. The products and services displayed may have changed. The photos of meals/sightseeing are for reference and may differ from the actual meals/sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes.

Itinerary may change at any time

We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes as and when they are made.

Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels/flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing. Generally, we try to avoid dates when big Fairs, Exhibitions and other events are held in certain cities as hotels are fully booked several years ahead.

If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities. We will make reasonable efforts to keep the overall package of services unchanged. However, We shall not be liable to refund any amount or pay any compensation on account of any change in itinerary.

Terms & Condition for Kailash

Booking Policy

Indians :

1.INR 30000/- Advance Non-Refundable amount to be paid at the time of Booking.

2.INR 50000/- If Tour selected Via Lhasa Advance Non-Refundable amount to be paid at the time of Booking.

3.NRI 1000 USD or Equivalent Advance Non-Refundable amount to be paid at the time of Booking.

Cancellation policy:

In any circumstances, if any customers cannot participate for the tour, the cancellation charge will be as follows:

1.30 Days Before Tour Date 50 % of Tour Cost

2. 20 Days Before Tour Date 75% of Tour Cost

3. 15 Days Before Tour Date 100% of Tour Cost

Group Tours & Other Tours

1.If the reservation is canceled 30 days prior to the date of arrival – 90% may be refunded (except the transaction charges)

2. If the reservation is canceled 15 days prior to the date of arrival – 50% may be refunded (except the transaction charges)

3. If the reservation is cancelled 07 days prior to the date of arrival – 25% may be refunded (except the transaction charges).

4. If the cancellation is any later than the above stated period or in case of ‘No Show’- No Refund.

5. No refund or any changes will be accepted at last minute for tour starting or after starting or middle of the tour.

INSURANCE:

Personal travel insurance is not included in the tour cost. You are required to procure adequate personal travel insurance for the full duration of the Yatra in respect to illness, injury, death, transporting mortal remains in case of untimely death, emergency evacuation or loss of baggage and personal belongings, cancellation and curtailment. Please ensure you carry such insurance when you commence travel.

AIRLINE:

Any material published by RAVEL ROADS in the booking form and these conditions of contract are not issued on behalf of, and do not commit any airline whose services are used or proposed to be used in the course of the trip. In the event that an airline’s proposed travel or fare schedule is amended or cancelled, such amendment or cancellation will not be considered a cancellation of the trip by RAVEL ROADS. Yatrees need to pay the variation in air fare caused due to fluctuation in fuel prices, currency fluctuations and raise in fare of airline companies and other causes responsible for hike in air fare.

YATRIS RESPONSIBILITIES:

• The yatris shall not create nuisance to the fellow travellers.
• They should be basically self-sufficient or travel with a companion.
• If there is gross negligence of the specified obligations on the part of the yatris he may be turned away from the tour and he is not entitled to any refund. The yathri in such case, must travel back to his hometown at his own cost.
• The yathri must ensure that he has the necessary papers for the tour (passport, visa, certificates, etc.), and takes out the insurance required (travel insurance and any cancellation cover, etc.)
• Tourists should avoid alcohol, sedatives and narcotic analgesics during the trip to Kailash Manasarovar as these drugs depress breathing
• People who are aged, who have previous medical histories of blood pressure, diabetes, chest pain, heart condition, vertigo, epilepsy or breathing difficulties or who are not physically fit for any reason are strongly advised not to go on this trip.

TRIP PRICES:

The prices indicated are based on ground costs, fuel prices, airfares, exchange rates and basic assumptions made at the time of announcing the trip. RAVEL ROADSY atra tries its utmost not to increase trip prices (in full or part). However, sometimes a hike in the cost is beyond our control. RAVEL ROADS Yatra reserves the right to amend the trip cost (in full or part) without any prior notice at any time before and including on the departure date. Amendments may be necessitated for many reasons including, but not limited to, exchange rate fluctuations, increased fuel costs, airfare, airport charges, increase in ground operator service fees or the need to engage alternative air or ground operators. Any increase in trip cost must be paid prior to the departure date.

ASSUMPTIONS OF RISKS:

You accept and agree to assume all risk associated with the journey and further agree to abide by RAVEL ROADSYatra will not be liable for any risks, damage, damages, liabilities or losses associated with any illness, accident, weather hazards, political instabilities and other factors beyond the control of RAVEL ROADSYatra and you agree not to hold RAVEL ROADSYatra, its agents, associates or employees responsible or liable for any risks, damage, damages, liabilities or losses arising from the trip. NOTE: In so far as your trip involves travel to any Chinese territory, the terms and conditions contained herein are also subject to conditions imposed by China India Pilgrim Service Centre (CIPSC) and subject to change as per the rules of CIPSC and Chinese Government.the terms and conditions of RAVEL ROADSYatra as described herein and its brochures and publications.

Should you wish to speak to our representative about your complaint you can contact them in the following ways:

• By completing a feedback form on website www.touchkailashindia.com
• By telephoning on 9482866922.
• By writing to at Ravel Roads, No 7, Ashirwad Nilaya, 1st Floor, HD Devagowda Main Road, RT Nagar, Bangalore-560032.
• By emailing at info@touchkailashindia.com

Privacy Policy of Ravel Roads

Ravel Roads operates the https://www.touchkailashindia.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Ravel Roads website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://www.touchkailashindia.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

1.To facilitate our Service;

2.To provide the Service on our behalf;

3.To perform Service-related services; or

4.To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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Disclaimer for Ravel Roads

If you require any more information or have any questions about our site's disclaimer, please feel free to contact us by email at info@touchkailashindia.com Disclaimers for Ravel Roads.

All the information on this website - https://www.touchkailashindia.com - is published in good faith and for general information purpose only. Ravel Roads does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (Ravel Roads), is strictly at your own risk. Ravel Roads will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone 'bad'.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.

Consent

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Update

Should we update, amend or make any changes to this document, those changes will be prominently posted here.